CUSTOMER SERVICE POLICY

At Style Milk Shop we sell the highest quality designer womens and childrens clothing and decor. All Transactions are processed in AUD


Style Milk is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 1-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

What forms of payment do you accept?

  • We gladly accept Visa and MasterCard- Direct Deposit can also be arranged please just contact us via email

 

SHIPPING POLICY


We deliver products Australia wide using Australia Post. Shipping costs are influenced by the total of your order, We charge a flat rate of AUD $10 for all orders made within Australia. For orders totalling over $99 Shipping within Australia is complimentary. Orders over $99 receive FREE EXPRESS POST with ‘SIGNATURE ON DELIVERY’ within Australia.

 

We deliver products Australia wide using Australia Post. Shipping costs are influenced by the total of your order, We charge a flat rate of AUD $10 for all orders made within Australia.

For International shipping Please contact us.

We also ship internationally (Outside of Australia). We charged a $20 for orders sent to New Zealand, $25 to the United States and $27 to Europe and the United Kingdom. Registered international post takes approximately 7-10 working days. However we can not guarantee exact times and it is dependent upon Customs. Please note customers are responsible for any customs or duties. (Style Milk is not in anyway responsible for any duties or taxes applicable for international orders)

If International customers require express postage please contact us for a postage quote.

Style Milk can not be held responsible for any orders lost in the post/transit.

Exchange Policy

*+Please choose products with care as Style MILK does not exchange/refund products due to “change of mind”.+ If another size is required Style MILK is happy to provide an exchange or credit note (if size is not available) for Australian Orders within 7 days of the purchase date on your receipt (For International Orders within 14 Days of your purchase date). We must receive the returned items in original and unused condition with all tags attached. We will not accept any returns after 7 days from purchase date for Australian Orders (and after 14 days for International orders).

Due to Health Regulations we can not accept returns of Swimwear.

To arrange a return please first email or call us. A Return Authorisation RA number will be allocated and a Return form must be completed (we will email a form to you to be completed) and sent back with the return. No garment will be accepted back unless a return form is sent with RA number.

The customer will be responsible for all return/exchange shipping costs. If the item/s being exchange is valued under $100 please enclose a self addressed Express Postage pack with your return so that the exchange can be sent to you. For items valued at over $100 please include a ‘SIGNATURE ON DELIVERY’ STICKER on the Express post pack with your return. If you have any questions or queries regarding an exchange please contact us.

After the garment has been received we will then check over to ensure it is new, unworn and in perfect condition in which is sent. If the garment has been worn, is damaged (including marked/dirty), washed or altered, we have the right to send the garment back without refund/exchange.

PLEASE NOTE WE WILL NOT ACCEPT ANY RETURN WITHOUT AN RA NUMBER OR COMPLETED RETURNS FORM.

 

Refund Policy

Please choose products with care as Style MILK does not refund products due to “change of mind” including wrong sizing- items that do not fit (we will only provide a credit note or exchange for change of mind). We always check all items before they are sent and in the rare case that items are damaged or faulty please contact us immediately within 7 days of the purchase date on the receipt to organise a refund or store credit.

WE WILL NOT ACCEPT ANY RETURNS THAT ARE JUST SENT TO US WITHOUT CONTACT FIRST and a completed RETURN FORM with a Return Authorisation Number. To arrange a return please email or call us before sending garment.

SALE ITEMS:
Items marked down and on SALE ARE FINAL and are not eligible to be returned/exchanged. In the unlikely event that items are found to be faulty an exchange or refund may be provided subject to inspection/approval on return of the item.

Please note Customer will be responsible for all return/exchange shipping costs. If the item/s being exchange is valued under $100 please enclose a self addressed Express Postage pack with your return so that the exchange can be sent to you. For items valued at over $100 please include a ‘SIGNATURE ON DELIVERY’ Sticker with your Prepaid postage bag with your return. If you have any questions or queries regarding an exchange please contact us.

Style Milk will not be held responsible for any items/exchanges lost in the post. It is entirely up to the customer to insure articles sent back for an exchange. Any items lost in the post can not be exchanged or refunded.

 

PRIVACY POLICY 

Style Milk is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all.

Style Milk uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Style Milk only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy


When purchasing from Style Milk your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@stylemilk.com.au